"After industrial action takes place, we'll be increasing our network capacity and using additional resources to assist with getting services back to normal. Royal Mail said it wants customer services to return to normal "as quickly as possible". Royal Mail said: "After strike action, customers going to a customer service point to collect a parcel (one which has been attempted delivery or been requested to be delivered to a customer service point) should check their notifications to confirm their item is ready for collection." "Customers should expect delays to items sent on strike days and on the days immediately after strike action," Royal Mail said on its website.Ĭustomer Service Points will be closed on strike days - meaning people who have requested to drop off or pick up parcels from there must wait to collect them.ĭeliveries will resume the next working day after strike action concludes.Ĭustomers should check they have received a notification confirming their item has been delivered to the service point before going there. Text and email notifications updating customers on the progress of their item will continue.Ĭustomers can continue to use post boxes during the industrial action with post offices also open and offering the usual services - but collections will be limited. Royal Mail's Estimated Delivery Window will be suspended before, during and immediately after any industrial action to "avoid giving misleading information". The usual compensation rules, including those for loss or damage, will still apply during industrial action. However, delivery cannot be guaranteed by 9am or 1pm the next day for items posted from 23rd November up to and including Saturday, 3rd December, and will be suspended for this period.Ĭustomers will not be able to claim refunds for delayed items or consequential loss due to delay for items sent on those dates. Royal Mail said it will continue to accept, prioritise and deliver as many Special Delivery items on strike action days "as our resources allow". No international parcels and letters will be delivered on strike days with services resuming the following working day. "We will provide further details of the expected delays to items during the period of industrial action." ![]() "Items posted the day before, during or in the days after any strike action will be subject to delay," Royal Mail advise. No letters - except those marked Special Delivery - will be delivered, with people advised to dispatch items as early as possible. Special Delivery and Tracked 24 parcels will also be a priority - with anyone needing to send an item urgently advised to use this service.
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